SHIPPING INFORMATION
Once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order.
As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us.
We offer the following shipping alternatives:
1. UPS Standard:
Scheduled day-definite delivery within five days throughout Europe depending on origin and destination (Only available for orders that are shipped to Switzerland!). In case of time-sensitive shipments, please consult with the UPS website at www.ups.com for a shipping time quote or select an Express option.
2. UPS Express Saver:
Next business day delivery during the day to almost all European business centers.
End of second business day delivery to most business addresses in the United States and all major business centers in Canada.
Delivery during the day within two to three business days to select areas in Asia Day-definite delivery during the day to other countries worldwide In case of time-sensitive shipments, please consult with the UPS website at www.ups.com for a shipping time quote
3. UPS Express:
Next day delivery by 10:30 a.m. or 12:00 noon to most business addresses in Europe.
Second business day delivery by 10:30 a.m. or 12:00 noon to most business addresses in the United States and major business areas in Canada.
Second day delivery by end of day to all other addresses in the United States and Canada.
Day-definite delivery in 2 to 3 business days as early as 10:30 a.m. or by 12:00 noon to select areas in Asia.
In case of time-sensitive shipments, please consult with the UPS website at www.ups.com for a shipping time quote.
4. Postal shipping by Air-Mail:
Your order will be sent as 1st priority letter.
The approximate delivery times are 2 to 5 business days within Europe and 7 to 14 business to countries outside Europe (Postal shipping is not available to the U.S because Post Nord does not offer a valid age verification option upon package receipt. Age verification is a legal requirement when shipping tobacco to the USA in accordance with the PACT Act).
Postal orders do NOT bear a tracking number, and there is no possibility to track an order. We can therefore not accept any responsibility for your shipment once it has been sent.
It is therefore extremely important that your address is correct and complete. We are not to be held liable if a shipment gets lost or is being delivered to the wrong address because of an incorrect or incomplete address.
IMPORTANT:
Estimated delivery times serve only as guidance, and we cannot be held responsible or issue refunds/replacements for any delays caused by a shipping agent, postal service or the customs clearance process.
Shipping costs depend on package weight, destination country and the selected shipping alternative.
All shipping costs will be presented to you during the checkout process.
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